Nationwide banking app goes down with customers ‘unable to pay for shopping’

Customers of Nationwide have been having problems accessing their accounts, with some saying they had to leave shops as they couldn’t pay.

The popular building society confirmed on X: ‘Sorry, some account information may not be displaying online at the moment.

‘We’re working to get things back to normal as quickly as we can.’

They told people to follow their Service Status page for updates, however at the time of writing, this was also not loading.

One customer wrote to them: ‘@AskNationwide it’s really embarrassing when you’re about to pay for your shopping and you have to leave because I can’t transfer the money from my savings to my current account. Both of which are with Nationwide! I would like to complain actually.’

Another asked: ‘Has your mobile/Online banking gone down? My accounts aren’t loading.’

More to follow.

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