BT email access resolved after earlier outage

An outage which left thousands of BT customers unable to access their emails on Saturday morning has been resolved, the provider has confirmed.

Reports of the issue started spiking from 05:00 GMT according to outage-tracking site Downdetector, which received a peak of more than 5,000 complaints from customers.

In a updated statement shortly after 14:00 GMT, BT confirmed the issue had been resolved and apologised to customers who had been impacted.

Other services including Broadband, TV and mobile packages were unaffected.

The outage appeared to be nationwide with customers taking to social media to report issues from Aberdeenshire and Dumfries in Scotland to Warwick, Norfolk and Wakefield in England.

In an earlier statement, BT said that it was “investigating the cause” of the outage. They suggested those impacted could “switch off wi-fi and use mobile data to access their email”.

“Email is not working. What is problem? When will it be fixed?” wrote one user, Paul Hough, who tagged the provider in a post on X.

“Unable to login BT Email. Getting the message ‘BT Server Outage. Try again later’,” said another customer.

Meanwhile others reported they were able to access their emails after switching from wi-fi to mobile data.