Asda website goes down leaving thousands unable to place orders

Thousands of shoppers are unable to access their orders and the app of one of Britain’s biggest grocery giants.

Asda’s website has reportedly gone down for thousands across the country, leaving shoppers unable to access their orders or place new ones.

The majority of the problems appear to be with the app, with over 1,000 complaints registered on DownDetector.

The outage is affecting those in Manchester, Nottingham, London, Glasgow, Plymouth and Birmingham.

Issues first arose late afternoon yesterday, but appear to also be with the company’s website.

The outage comes after Asda announced it would trial a new self-service returns ‘drop box’ which allows shoppers to return unwanted or faulty items without speaking to anyone.

The trial is currently taking place at the Ashton-under-Lyne supermarket in Greater Manchester, and everything from grocery items and clothing, to electrical products can be returned via the machines.

Customers simply have to scan their receipts and the product’s barcode before depositing their return into either a cupboard (for groceries and electrical goods), or into a bin (clothing).

Alexander Lacy, Asda’s senior manager – retail front end service, said in a LinkedIn post that the changes would help reduce ‘queue times’ at customer service desks in-store, which were a ‘key pinch point’ for shoppers.

He added that a simple return via the machine should only take ‘around 30 seconds’. Pretty neat, huh?

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