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This is the worst London railway station to be a last-minute train catcher

Passengers watching the station board at King’s Cross station (Picture: Yui Mok/PA Wire)

A new trial to prevent passenger rushes has cemented King’s Cross as the worst London station for rail travellers who like to leave things to the very last minute.

Since last autumn, trains vanish from the boards three minutes before they leave the busy terminus, meaning late arrivals won’t find out which platform to go to.

And now Network Rail, which operates the station, is trying out earlier final boarding calls four minutes before departure.

Bosses at the company say the move will stop people rushing to catch their trains by ensuring they make an effort to get to their platform earlier.

But some commuters have been infuriated by the changes, describing them as ‘patronising’.

One man who regularly takes the train from London to York, which leaves from King’s Cross, told the Times: ‘Whether I run for the train is my decision.’

Most platforms at the station are within a short one- or two-minute walk from the atrium area where the station boards are located.

But a Network Rail spokesperson said it could take a longer time for older people or those with heavy luggage to travel to sections such as Platform 0, located at the eastern end of the building furthest from the boards.

They argued there is no point making a final boarding call closer to the departure time, as in many cases, passengers would not be able to make it unless they sprinted – which is discouraged.

Rail passengers enter King's Cross mainline station, on 30th January 2025, in London, England. (Photo by Richard Baker / In Pictures via Getty Images)
Some platforms at King’s Cross are located several minutes’ walk from the station boards (Picture: Richard Baker / In Pictures via Getty Images)

King’s Cross is the southern terminus for the East Coast Main Line, which takes passengers to destinations including Durham, Newcastle and Edinburgh.

The spokesperson said: ‘The trial will just see the last tannoy announcements being made four minutes before departure on long-distance trains to give people plenty of time to get to their trains.

‘There is no change being made to actual boarding times, and passengers can still board their train up to 20 minutes before departure, as is the normal process.’

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Mandatory Credit: Photo by TOLGA AKMEN/EPA-EFE/REX/Shutterstock (14270479b) Passengers wait for train services to travel from Euston Station as they make their Christmas getaway in London, Britain, 22 December 2023. Strong winds from Storm Pia caused travel delays with all rail lines to and from London Euston blocked the day before and the rail network is still expected to be very busy throughout the day with the Christmas getaway making airports, motorways and train stations experience one of the busiest days for travel of the year. Christmas getaway in London, United Kingdom - 22 Dec 2023
Euston has been described as the worst station in London (Picture: TOLGA AKMEN/EPA-EFE/REX/Shutterstock)

The decision comes after heavy criticism aimed at Euston – also managed by Network Rail – over its last-minute platform announcements.

Emma Dobson, a wheelchair user from Birmingham, told Metro last year: ‘It’s not going to be too long until someone is going to be killed in a crush. And I think that’s me.

‘If I’m in a large crowd or someone with a disability, it’s easier to go down and not be seen.’

A spokesperson said Network Rail had ‘invested significantly in making Euston better’ and was following a five-point plan to improve the situation there.

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