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Quality Street tubs missing certain chocolates as coronavirus halts production

Quality Street have confirmed that their tubs are missing some fans’ favourite chocolates (Picture: Metro.co.uk / Getty Images)

Quality Street tubs are missing some of their most popular chocolates after the coronavirus lockdown caused some factory lines to be temporarily closed.

Fans of the selection box have been taking to social media this month to complain after finding no Purple Ones and Chocolate Caramel Brownies in their purchases.

One dad, Matthew Tindle, wrote online: ‘I’ve just emptied a box on the table for the kids to choose what they’d like. Where are the Chocolate Caramel Brownies?! My eight-year-old son is devastated.  Explain yourselves.’

The brownie chocolate replaced the Toffee Deluxe last year, and has already gone on to become a favourite among customers – but a Nestle spokesperson has now confirmed that factory lines were temporarily halted due to lockdown.

They said any missing varieties were replaced with other chocolates, adding: ‘There is no change to the overall weight of our tubs, tins and cartons.’

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A Quality Street spokesperson also noted that ‘temporary changes’ had been made to keep production going throughout lockdown, while also maintaining social distancing regulations in place.

Some factory lines were temporarily closed during lockdown (Picture: Metro.co.uk)

They said: ‘As a result, some packs did not have all 12 varieties of Quality Street sweets in their mix. There is no change to the overall weight of our tubs, tins and cartons and any missing varieties have been replaced by another of our well-loved Quality Street selection.

‘We apologise for any disappointment caused but hope consumers understand why it was necessary to make these changes during such unprecedented conditions. We hope you’ll get some in your next pack.’

They added that pick and mix and refill services at John Lewis stores would also be unavailable this year due to the ‘current situation and challenges with social distancing’.

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