United Kingdom

Pensioners ‘only allowed to shower every 10 days’ at care home, report shows

The shortfalls in the care provided by Nottingham care home Moriah House were outlined by a CQC inspection, with one elderly resident telling inspectors their experience was ‘horrible’

Moriah House Care Home was rated inadequate overall, including in terms of the safety, caring and well-led categories

Care home staff limited its residents to one shower every 10 days and forced one man to wear the same set of pyjamas all day, every day, a damning new report has revealed.

The shortfalls in the care provided by Nottingham care home Moriah House were outlined by a CQC inspection, with one elderly resident telling inspectors the experience at the home was “horrible”.

The care home in Carlton, east Nottingham, cares for around 50 people. It was rated inadequate overall, including in terms of the safety, caring and well-led categories.

Inspectors that visited in June found that residents were “not always treated well or respectfully” by staff, with one person telling them they were not supported with washing.

“A person told us how they were unhappy because they had not been supported with washing and only got a shower every 10 days, they described how they had to wear the same pyjamas all day every day,” reads the report.

Another person told them: “It is horrible, and I know I moan a lot but you’ve not much else to do except sit here and wish you could go home. The staff think I am always moaning but if you are not happy you have to say something don’t you.”



Moriah House Care Home in Deep Furrow Avenue, Carlton
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Image:

Joseph Raynor/ Nottingham Post)




As well as hearing of problems, inspectors said they also witnessed staff speaking about people “with a lack of respect” and saw statements in peoples care plans using “undignified language”, Nottinghamshire Live reported.

A “culture of blame” was also identified in the report.

“When concerns were raised by the inspection team, management tried to establish whose fault it was that it hadn’t been done instead of trying to rectify it to promptly protect people,” said inspectors.

Issues with safety and leadership were also outlined, with it being found that residents were at risk of abuse and staff had not all been trained in safeguarding.

MyCare, who run Moriah House, said they had moved to replace the management team as a result of the findings.







A spokesperson said: “As a company we were saddened by the results of the recent inspection which was carried out back in June, It appears that the stresses of the recent pandemic had taken its toll on the service and this had resulted in the home not being presented in its best light.

“A senior management team attended Moriah house and spoke to residents and staff and a full audit was completed, any issues identified were addressed and an action plan implemented.

“The local authority attended the home within weeks of the CQC inspection and the results were positive. The home continues to work in partnership with outside agencies and we are confident that as a home we are providing the best possible person centred care to enable our residents to lead a happy and fulfilled life.”


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