Cadillac Voids Warranty After Escalade-V Owner Refinances Car

Technically, the owner is in breach of the rules above, but also not since the title didn’t change. The Escalade-V did not change hands, and the owner certainly did not flip the car to make a quick buck.

Still, the warranty claim has been denied. According to GM Authority, it has been a little over a week, and the customer is still waiting for feedback from the dealer and GM. The dealer states that the warranty is blocked to non-retention, which is not the case.

This reflects poorly on GM, especially since this particular customer purchased the most expensive car it currently produces. Not that price matters. This would be considered poor form even if this customer was struggling with a $22,000 Chevy Trailblazer. It also seems like a problem that can easily be solved via a 15-minute phone call.

GM does have a right to reply, and we have reached out for comment on the situation. We will make sure to update the article accordingly.